Organisational Change Management
Managing change from strategy, planning through to execution
The pace of change in business and technology is ever increasing and yet the critical role of Organisational Change Management in realising strategic organisational development is too often overlooked. Time and again a lack of attention to people, culture, process and structure results in project failures and organisational inertia.
Generating and sustaining an alignment between an organisation’s people, business processes and the strategic shifts needed to succeed is the key to creating powerful change.
Any significant change programme usually succeeds or fails on the strength of factors including leadership, sponsorship, ownership, and the ability to build high performance teams in the change process. Overcoming resistance to change generates engagement and drives fruitful transformation.
Creating the multiple and interwoven changes throughout an organisation that are necessary to delivering high level business strategies requires discrete and specialised effort and attention. Organisational Change Management (OCM) empowers leaders and change champions to create, adapt and meet the demands of the anticipated future – within the organisation’s processes, systems and environment – and achieve sustained, productive and positive growth.
Figure 1: An overview of the change process.
The Change Process
While there have been some great success stories, there are also many examples of change efforts not delivering the targeted outcomes and benefits. The common reasons for failure include:
- Not understanding the power of vision
- Under communicating
- Failure to deliver short term wins
- The 'what is in it for me' is unclear
- Inappropriate performance measures
- Competing projects and resource demands
- Everything is high priority
- Culture is important and changing culture takes time (and effort)
- Failure to understand the power of leaders and teams
At a high level, the change process is the same for each project or programme.
Integrated Change Framework
Change strategies can range from simple approaches through to complex roadmaps. To ensure that strategy and plans are tailored to specific organisation needs, capabilities, maturity, readiness and level of understanding, UXC Consulting utilises the Integrated Change Framework.
The Integrated Change Framework identifies and promotes seven components for successful change. Each component is critical to the change effort and needs to be included in the change strategy and plans, and assessed to determine the readiness of the organisation for change. Change interventions are designed based on the Integrated Change Framework.
Figure 2: Integrated Change Framework
Because there is no single right answer or ‘silver bullet’, the Integrated Change Framework generates a best fit strategy that accounts for situational differences. One of the most important things to remember is that the strategy is only right as long as it is working. If it stops working, the process can be undertaken again and the strategy and plans refined. Situations change, key stakeholders come and go, project fatigue can set in, and leadership commitment can wane – providing the prompt to design new interventions to address emerging challenges.
Change Tracking®
UXC Consulting employs the Change Tracking® technique and tool, which is a patented analytical tool designed to identify when strategies are working well, or when refinement is required. Built from years of research and using state-of-the art mathematical technology, Change Tracking® dramatically improves the probability of success in change programs.
Leaders can see where change is on track to deliver the expected benefits and where it is not. With data at their finger tips showing what is going on in the organisation, leaders have the information they need to effectively navigate risks and roadblocks. They can identify trouble spots before change goes off track and initiate corrective actions with confidence.
Whatever the situation, Change Tracking® focuses on the areas of strategy and planning that need refinement, while showing stakeholders at all levels in the organisation the actions to take where course correction is needed.
Change Tracking® works like a GPS for the continuous control of the change process.
Effective change management is a major determinant of project success. UXC Consulting’s underpinning approach is to facilitate the Change Strategy and Plans development, and to embed the change management capability and delivery within your project resources. We provide effective leadership and team training, equipping your people with the tools, processes and capability to deliver productive change management. With change management embedded in your organisation’s leaders and teams, your ability to deliver the targeted project outcomes and sustained benefits is ensured.
Business Outcomes
- Identify key factors that may limit or enhance change and high performance across your organisation
- Assess the performance risk of a project or programme as part of a change readiness assessment and a capability assessment
- Develop your change agents and future leaders
- Enhance operational teams so they can make the transition to new ways of working
- Assist employees to reach a higher level of maturity and effectiveness
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